Our new app launches November 5. We heard your feedback and rebuilt Lofty ordering from the ground up, so signing in, paying and picking up are all simpler than before. And for the first time, you can get Lofty delivered from all six of our cafes.
- Nov 5New app launches
- 20% offYour first order, no code needed
- PointsCarry over to your new account
- Nov 30Last day for the old app
A thank-you for switching
20%
off your first order
Download the new app and sign up by November 30 to save on your first delivery or pickup order. No code needed.
Offer ends November 30, 2026, at 11:59 p.m. PST.
How to switch
The new app is a separate app, so it won't arrive as an update to the one on your phone. You'll download it and create a new account, even if you've ordered with us for years. The old app keeps working through November 30, so you have the whole month to make the switch.
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Download the new app
Search for Lofty Coffee 2.0 in the App Store or Google Play, or tap the button for your phone above.
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Create your account
Sign up with the same phone number or email address you use with us now.
Keep your points: matching contact info is how your loyalty points find your new account. If you sign up with different details, your points may not transfer.
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Add your payment card
Cards saved in the old app don't transfer, so you'll enter yours once during setup.
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Place your first order
Choose pickup or delivery, and your 20% off is applied, no code needed.
What's changing
What's new
- Delivery from every cafe. Get your usual order brought straight to you.
- Faster pickup. We start your order as soon as you place it. No need to check in with a barista; just grab it from the counter.
- Food earns rewards. Food is now eligible for loyalty rewards.
- The full menu. Your usual drinks, food and pastries are all there.
Good to know
- Everyone needs a new account, including longtime customers.
- Your loyalty points carry over. The new app uses the same rewards system, so every point you've earned will be waiting.
- Saved cards don't transfer. Have your card handy when you sign up.
- The old app works through November 30.
Order delivery from any cafe
In the app, choose Delivery, pick your cafe and enter your address. You'll only see items available for delivery, so everything on the menu can come to you. It's an easy way to bring coffee to a morning meeting, a lazy weekend at home or anywhere you'd rather not leave.
Delivery is available from all six of our cafes:
See you in the new app
We've been serving this community since 2011, and we're excited to keep doing it in the new app.
Frequently asked questions
Why can't the old app just update?
The new app is a separate app, so it can't be installed as an update to the old one. You only need to download it once.
Will I lose my loyalty points?
No. Your points are tied to your account, not the app. Sign up with the same phone number or email you use with us now, and they'll be waiting in your new account.
Do I need to delete the old app?
You can delete it once you've placed your first order in the new app. You won't lose anything when you remove it.
Is pickup any different?
Yes. You no longer need to tell the barista you ordered ahead. We start making your order as soon as you place it in the app, so just stop by the counter to pick it up.
Do I need a code for the 20% off?
No code needed. Download the app and sign up by November 30, 2026, at 11:59 p.m. PST, and the discount applies to your first delivery or pickup order.
When does the old app stop working?
The old app keeps working through November 30, 2026.
